Billing FAQ#

How can I track my spending?#

You can get insights about your spending, past invoices, and update your plan on the Plans & Billing page within the app. To access this page, do the following:

  1. Click on the initials of your organization on the top right corner of the page
  2. Choose Plans & Billing in the dropdown menu

How can I set up budget alerts?#

An organization's Owner and Admins can set up budget alerts. An email notification will be sent to the organization owner/admin's email address(es) when you have spent 50%, 90%, and 100% of your budget within a given month's spending. Please note, however, that pipelines won't be disabled if you go over budget.

You can set up a budget alert in the following way:

  1. Click on the initials of your organization on the top right corner of the page
  2. Choose Plans & Billing from the dropdown menu
  3. Click on Set… next to the Spending budget limits under the Payment details section.
  4. Enter your budget and click on the Save budget button

You can change or remove any budget you set at any time.

How can I change my payment information?#

In order to change your credit card/PayPal information, follow these steps:

  1. Click on the initials of your organization on the top right corner of the page
  2. Choose Plans & Billing from the dropdown menu
  3. On the Overview tab select Update ↗ under the Payment details section
  4. Open the Subscriptions tab
  5. Click the Manage button and then select Update payment method

How can I change my billing information?#

If you want to change the recipient name, company name, address, phone number, billing email, VAT ID, or country on the invoice, please contact us at support@semaphoreci.com.

How can I change VAT number?#

After a subscription has been purchased, it is not possible for users to add or change VAT number (VAT ID) from the UI. If you wish to change the VAT number associated with your subscription, please reach out to support@semaphoreci.com, with the VAT number you want to add and we will gladly make it happen.

Will I get an invoice?#

You will receive an invoice for your organization at the end of each billing period. This invoice will be sent to the email address that was entered when payment info was added.

You can also find your invoices at the bottom of the Plans & Billing page within the app.

What is your refund policy?#

Apart from cases of extended downtime (multiple hours in a day, or multiple days in a month), we do not offer refunds. We will, however, consider requests for refunds in extenuating circumstances. If you would like to request a refund, please email us at billing@semaphoreci.com and our team will do what we can to work out a solution. Please include the affected Workflow ID when contacting our Billing team regarding refunds.