Billing#

The Billing page can only be accessed by an organization's Owner or its Admins. This page displays all details related to your usage:

  1. Machine types.
  2. Price of each machine in dollars per second.
  3. Number of seconds of machine use per machine.
  4. Expenditure (per machine and total).
  5. Daily spending chart.
  6. Most active projects.

Note: To see fully updated usage, you should allow for up to 24 hours.

Budget alert#

An organization's Owner and Admins can set up budget alerts. An email notification will be sent to the organization owner's email address when you have spent 50%, 90%, and 100% of your budget, within a given month's spending. However, please note that pipelines won't be disabled if you go over budget.

You can set a budget alert in the following way:

  1. Click on the initials of your organization in the top right corner of the page
  2. Choose Plans & Billing in the dropdown menu
  3. Click on Set… next to the Spending budget email
  4. Enter your budget and click on the Save budget button

You can change or remove any budget you set at any time.

Changing credit card information#

In order to change credit card/PayPal information, you can follow these steps:

  1. Click on the initials of your organization in the top right corner of the page
  2. Choose Plans & Billing in the dropdown menu
  3. Click on Credit card info next to Payment details
  4. Open the Subscriptions tab
  5. Click the Manage button and then select Update payment method

Changing billing information#

If you want to change recipient name, company name, address, phone number, billing email, VAT ID, or country on the invoice, please contact us at support@semaphoreci.com.

Changing VAT number#

After a subscription has been purchased, it is not possible to add or change VAT number (VAT ID) from the UI. If you wish to change the VAT number associated with your subscription, please reach out to support@semaphoreci.com, with the VAT number you want to add and we will gladly make it happen.

Invoices#

You will receive an invoice for your organization at the end of each billing period. This invoice will be sent to the email address you entered when you added your payment info.

You can also find your invoices at the bottom of the Plans & Billing page.

Refunds#

Apart from cases of extended downtime (multiple hours in a day, or multiple days in a month), we do not offer refunds. We will, however, consider requests for refunds in extenuating circumstances. If you would like to request a refund, please email us at billing@semaphoreci.com and our team will do what we can to work out a solution. Please include the affected Workflow ID when contacting our Billing team regarding refunds.

See also#