Billing#

Billing page can be accessed only by an Owner or Admins of the organization. Here you can find all the details related to your usage:

  1. Machine types
  2. Prices of each machine in dollars per second
  3. Number of seconds each machine was used
  4. Spendings (per machine and total)
  5. Daily spending chart
  6. Most active projects

Note: To see the fully updated usage, you should allow for up to 24h to pass.

Budget alert#

Organization Owner and Admins can set up budget alerts. An email notification will be sent to the organization's owner email address when you spend 50%, 90% and 100% of your budget within one month's spending. However, please note that pipelines won't be disabled once you go past the budget.

You can set the budget alert in the following way:

  1. Click on the initial of your organization in the top right corner of the page,
  2. In the dropdown menu, choose Plans & Billing,
  3. Next to the Spending budget email, click on Set…,
  4. Enter your budget and click on Save budget button.

You can change or remove the budget you set at any time.

Changing credit card information#

In order to change credit card/PayPal information, you can follow these steps:

  1. Click on the initial of your organization in the top right corner of the page,
  2. In the dropdown menu, choose Plans & Billing,
  3. Next to the Payment details, click on Credit card info,
  4. Open the Subscriptions tab,
  5. Click on Manage button > Update payment method.

Changing billing information#

If you want to change the recipient name, company name, address, phone number, billing email, VAT ID or country on the invoice, please contact us at support@semaphoreci.com.

Invoices#

You will receive an invoice for your organization at the end of every billing period to the email address you entered while adding your credit card.

You can also find your invoices at the bottom of the Plans & Billing page.

Refunds#

Unless in cases of extended downtime (multiple hours in a day, or multiple days in a month), we do not offer refunds. In extenuating circumstances, please email us at billing@semaphoreci.com and our team will make sure your request is handled. Please include the affected Workflow ID when contacting our Billing team regarding refunds.

See also#